====== Known Issues with Real Player 11 ====== [[http://www.realplayer.com|Real Player 11]] seems to be causing a number of problems with Flash applications. This page is meant to document the known issues (and workarounds if they are found). ===== Annoyances ===== Some of the Real Player issues are just annoyances and don't really cause the SWFs to break. They should be documented here. ==== Download This Clip toolbar ==== Real Player 11 adds a mini-toolbar with a "Download This Clip" button. This appears at the top-right of the movie and appears initially on load and whenever the user mouses over the SWF. RP does seem to attempt some kind of detection to see if a video clip is present, but it appears to have false positives in the current implementation. **Workarounds:** The user has the option of turning off the mini-toolbar from the RealPlayer options. ==== Download This Video To RealPlayer right-click menu addition ==== Along with the mini-toolbar discussed above, RP adds an entry to Flash's right-click menu labeled "Download This Video To RealPlayer". This seems to appear more often than the mini-toolbar. ===== Breakages ===== Some of the Real Player issues actually cause the Flash applications to break. These should be documented here. ==== LocalConnection cleanup failure ==== RP11 seems to be breaking the cleanup of LocalConnections when a SWF is unloaded, preventing any new SWFs from using that LocalConnection. Here's a simple example: - SWF1 loads in frame A - SWF2 loads in frame B - SWF2 opens LocalConnection called "toSWF1" - Frame B navigates to a new URL - Frame B navigates back to URL with SWF2 - SWF2 loads in frame B - SWF2 loads LocalConnection called "toSWF1" Without RealPlayer 11 installed this works fine. However, with RP11 installed the last step fails. ----- Hello, I am Russ Ryan from Real Networks. I manage the development team for Real Player 11. We take problems that break sites seriously and want to fix the problem you report here. I have a question: I am not understanding why in step 7 SWF2 loads LocalConnection call "toSWF2" - that seems to defeat the purpose of the LocalConnection method. Was that a typo? Also, what version of Flash and what version of ActionScript are you using? Thanks. ----- Yea, that was a typo, fixed it now. This was using the latest version of the Flash player. The SWFs are built using AS2 and targeted to Flash 7 (built using the Flash 8 "IDE"). ----- If you want I can provide a ZIP file with the code and built SWFs that I used to reproduce this error. If you want to discuss this more, e-mail me at aherrman @ . com so we don't spam this page too much (and so we each know when the other responds). ~Andy -----